privacy policy

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such personal information

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

How we store, use, share and disclose your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with our site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

In general, the cookies which are placed on our site are categorized as essential cookies. 

PEN PALS  uses cookies for important reasons, such as:

• To provide a great experience for our visitors and customers.

• To identify our registered members (users who registered to our site).

• To monitor and analyze the performance, operation and effectiveness of Wix's platform.

• To ensure our platform is secure and safe to use. 

It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the PEN PALS Privacy Policy.

Take a look at the list below to see which cookies we place on our sites:

XSRF-TOKENUsed for security reasonsSessionEssential

hsUsed for security reasonsSessionEssential

svSessionUsed in connection with user loginSessionEssential

SSR-cachingUsed to indicate the system from which the site was rendered1 minuteEssential

_wixCIDXUsed for system monitoring/debugging3 monthsEssential

_wix_browser_sessUsed for system monitoring/debuggingsessionEssential

consent-policyUsed for cookie banner parameters12 monthsEssential

smSessionUsed to identify logged in site membersSessionEssential

TS*Used for security and anti-fraud reasonsSessionEssential

bSessionUsed for system effectiveness measurement30 minutesEssential

fedops.logger.sessionIdUsed for stability/effectiveness measurement12 monthsEssential

wixLanguageUsed on multilingual websites to save user language preference12 monthsFunctional

How our site visitors can  withdraw their consent

If you don’t want us to process your data anymore, please contact us at sales@PenPals-Direct.co.uk or send us mail to: PEN PALS Ltd. Unit 1 Pyle Enterprise Centre 18 Village farm Road Village farm Ind. Est. Pyle Bridgend CF33 6BL.

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Questions and our contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@PenPals-Direct.co.uk or send us mail to: PEN PALS Ltd. Unit 1 Pyle Enterprise Centre 18 Village farm Road Village farm Ind. Est. Pyle Bridgend CF33 6BL.