We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile
How we collect information
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
How we store, use, share and disclose your personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How we communicate with our site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
In general, the cookies which are placed on our site are categorized as essential cookies.
To provide a great experience for our visitors and customers.
To identify our registered members (users who registered to our site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
Take a look at the list below to see which cookies we place on our sites:
XSRF-TOKENUsed for security reasonsSessionEssential
hsUsed for security reasonsSessionEssential
svSessionUsed in connection with user loginSessionEssential
SSR-cachingUsed to indicate the system from which the site was rendered1 minuteEssential
_wixCIDXUsed for system monitoring/debugging3 monthsEssential
_wix_browser_sessUsed for system monitoring/debuggingsessionEssential
consent-policyUsed for cookie banner parameters12 monthsEssential
smSessionUsed to identify logged in site membersSessionEssential
TS*Used for security and anti-fraud reasonsSessionEssential
bSessionUsed for system effectiveness measurement30 minutesEssential
fedops.logger.sessionIdUsed for stability/effectiveness measurement12 monthsEssential
wixLanguageUsed on multilingual websites to save user language preference12 monthsFunctional
How our site visitors can withdraw their consent
If you don’t want us to process your data anymore, please contact us at sales@PenPals-Direct.co.uk or send us mail to: PEN PALS Ltd. Unit 1 Pyle Enterprise Centre 18 Village farm Road Village farm Ind. Est. Pyle Bridgend CF33 6BL.
Questions and our contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at sales@PenPals-Direct.co.uk or send us mail to: PEN PALS Ltd. Unit 1 Pyle Enterprise Centre 18 Village farm Road Village farm Ind. Est. Pyle Bridgend CF33 6BL.